Privacy Policy



This Privacy Policy governs the manner in which AIRDUKA, accessible through, collects, uses, maintains and discloses information collected from users (each, a “User”) of the AIRDUKA website (“Site”). This privacy policy applies to the Site and all products and services offered by AIRDUKA and sellers on the site. This privacy policy is a legally binding document between you and AIRDUKA (both terms defined below). The terms of this privacy policy will be effective upon your acceptance of the same.


By using this site, you have consented to our Privacy Policy and that you have the legal capacity to give consent. Otherwise, you may discontinue and log out at this stage. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes. 


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Sellers will additionally be required to give their KRA PIN and business details. General users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. 


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, geographic location, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


To get the most out of AIRDUKA’s site, your computer or device will need to accept cookies, as we’re only able to provide you with certain personalized features of our website by using them. A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. This will also help us serve you in the best ways. Just to emphasize, our Cookies don't store sensitive personal information. A user(s) may however choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


  1. AIRDUKA may collect and use Users personal information for the following purposes:

  1. To improve customer service: The information you provide helps us respond to your customer service requests and support needs more efficiently.

  2. To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  3. To improve our Site: We may use the feedback you provide to improve our products and services.

  4. To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

  5. To process and deliver your orders

  6. Respond to your queries

  7. Register and Manage your account at AIRDUKA

  8. Enabling you to participate in promotions, competitions and surveys

  9. Recommending/advertising products or services that may be of interest to you.

  10. Complying with our legal obligations, including verifying your identity where necessary.

  11. Detecting fraud


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


  1. We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

  2. We will not disclose your personally identifiable information to third parties without your consent except:

  1. Disclosure for legal reasons: We reserve the right to communicate your personal information to third parties make a legally-compliant request for its disclosure when backed by Legal requisitions according to the laws of the country in which we operate.

  2. Performance of our operations: The service is necessary for the performance of our operations: mail delivery, hosting services, protecting us from fraud, and payment of your account.

  3. Changes in AIRDUKA’s business: If the assets that AIRDUKA use to operate its business are acquired by a third party, we may transfer personal data we then hold to that party. If AIRDUKA buys or sells subsidiaries or business units then in such transactions customer information is one of the transferred assets but would remain subject to the commitments made in our Privacy Policy.


We do not tolerate spam. To report Site related spam or spoof emails, please forward the email to AIRDUKA Support. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.


  1. Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. 

  2. This privacy policy does not cover the use of cookies by any advertisers.


  1. Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non-personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. 

  2. You may opt-out of the use of the DART cookie by visiting the Google ad and content network privacy policy at


  1. AIRDUKA has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. 

  2. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


You agree and acknowledge that you are providing your Information out of your free will. You have an option not to provide or permit AIRDUKA to collect your Personal Information or later on withdraw your consent with respect to such Personal Information so provided herein by sending an email through our provided contacts. In such a case, you should neither visit any Website nor use any services provided by AIRDUKA. Further, AIRDUKA may deny you access to using certain services offered on the Website.


You hereby consent to our company using third parties to re-market services by allowing us to provide advertisements of our products or services.


Another part of our priority is adding protection for children while using the internet. AIRDUKA does not knowingly collect any Personal Identifiable Information from children or minors under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

We however collect information of all users of our website and cannot guarantee that the information of a minor will not be collected in terms of this privacy policy. We encourage parents and guardians to observe, participate in, and/or monitor and guide their children online activity.


Any feedback You provide to this Website shall be deemed to be non-confidential. AIRDUKA shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that: 

  1. Your feedback does not contain confidential or proprietary information of You or of third parties; 

  2. AIRDUKA is not under any obligation of confidentiality, express or implied, with respect to the feedback

  3. AIRDUKA may have something similar to the Feedback already under consideration or in development; and

  4. You are not entitled to any compensation or reimbursement of any kind from AIRDUKA for the feedback under any circumstances.


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: or call 0111 108 000.


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