Privacy Policy

AIRDUKA SHOP

PRIVACY POLICY

This Privacy Policy governs the manner in which AIRDUKA SHOP, accessible through https://shop.airduka.com/ collects, uses, maintains and discloses information collected from users (each, a “User”) of the AIRDUKA SHOP website or mobile application/application (“Site” or “mobile application”). This privacy policy applies to the Site or mobile application and all products and services offered by AIRDUKA SHOP and sellers on the site or mobile application. This privacy policy is a legally binding document between you and AIRDUKA SHOP (both terms defined below). The terms of this privacy policy will be effective upon your acceptance of the same.

1. CONSENT

By clicking “agree” and using our site or mobile application, you have consented to our Privacy Policy and that you have the legal capacity to give consent. Otherwise, you may discontinue and log out at this stage.

2. DATA PROTECTION PRINCIPLES

AIRDUKA SHOP will ensure that data is:

  • a) Processed lawfully, fairly and in a transparent manner and in line with the right to privacy.
  • b) Collected only for specified, explicit and legitimate purposes and not further processed in a manner incompatible with that purpose.
  • c) Adequate, relevant, and limited to what is necessary in relation to the purposes for which it is to be processed.
  • d) Accurate and where necessary kept up to date.
  • e) Not kept in a form which permits identification of data subjects for longer than is necessary for the purposes for which the data is processed.
  • f) Processed in a manner that ensures its security using appropriate technical and organizational measures to protect against unauthorized or unlawful processing and accidental loss, destruction, or damage.
  • g) Not transferred out of Kenya unless there is proof of adequate data safeguards/measures or consent from the data subject

3. HOW USERS CAN EXERCISE THEIR RIGHTS

All users of AIRDUKA SHOP have the following rights with regard to the protection of their data:

  • a) Right to access their personal data in the custody of AIRDUKA SHOP
  • b) Right to object to the collection of all or part of their personal data
  • c) Right to verify the accuracy of your information
  • d) Right to correction of false or misleading data
  • e) Right to deletion of false or misleading data about them
  • f) Right to receive personal information in a structured, commonly used and machine- readable format and the right to transmit data held by one controller to another controller.

4. USER DISCRETION AND OPT-OUT

You agree and acknowledge that you are providing your Information out of your free will. You have an option not to provide or permit AIRDUKA SHOP to collect your Personal Information or later on withdraw your consent with respect to such Personal Information so provided herein by sending an email through our provided contacts. In such a case, you should neither visit any Website or mobile application nor use any services provided by AIRDUKA SHOP. Further, AIRDUKA SHOP may deny you access to using certain services offered on the Website or mobile application

5. PERSONAL IDENTIFICATION INFORMATION

5.1 We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site or mobile application, register on the site or mobile application, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site or mobile application.

5.2 Users may be asked for, as appropriate, name, email address, mailing address, phone number, financial information, such as data related to your payment method (e.g., MPESA details, valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site or mobile application or our mobile application and personal and other information you may provide when entering contests or giveaways and/or responding to surveys. Sellers will additionally be required to give their KRA PIN and business details. General users may, however, visit our Site or mobile application anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.

6. NON-PERSONAL IDENTIFICATION INFORMATION

6.1 We may collect non-personal identification information about Users whenever they interact with our Site or mobile application. Non-personal identification information may include the browser name, geographic location, the type of computer and technical information about Users' means of connection to our Site or mobile application, such as the operating system and the Internet service providers utilized and other similar information.

6.2 If you connect using our mobile application, we collect mobile application information:

  • a) Geo-Location Information. We may request access or permission to and track location- based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
  • b) Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile devices; Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
  • c) Mobile Device Data. We may collect device information such as your mobile device ID, model and manufacturer, operating system, version information and IP address.
  • d) Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

7. WEB BROWSER COOKIES

To get the most out of AIRDUKA SHOP’s site or mobile application, your computer or device will need to accept Cookies, as we’re only able to provide you with certain personalized features of our website or mobile application by using them. A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. This will also help us serve you in the best ways. Just to emphasize, our Cookies don't store sensitive personal information. A user(s) may however choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site or mobile application may not function properly.

8. HOW WE USE COLLECTED INFORMATION

8.1 AIRDUKA SHOP may collect and use Users' personal information for the following purposes:

  • a) To improve customer service: The information you provide helps us respond to your customer service requests and support needs more efficiently.
  • b) To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site or mobile application.
  • c) To improve our Site or mobile application: We may use the feedback you provide to improve our products and services.
  • d) To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website or mobile application, and for marketing and promotional purposes.
  • e) Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site and our mobile application to you.
  • f) Enable user-to-user communications.
  • g) To process and deliver your orders.
  • h) Process payments and refunds.
  • i) Respond to your queries.
  • j) Register and manage your account at AIRDUKA SHOP.
  • k) Enabling you to participate in promotions, competitions and surveys.
  • l) Recommending/advertising products or services which may be of interest to you.
  • m) Complying with our legal obligations, including verifying your identity where necessary.
  • n) Detecting fraud

9. HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site or mobile application.

10. SHARING YOUR PERSONAL INFORMATION

10.1 We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or mobile application or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We will not disclose your personally identifiable information to third parties without your consent except:

10.2.1 Disclosure for legal reasons: We reserve the right to communicate your personal information to third parties and make a legally-compliant request for its disclosure when backed by Legal requisitions according to the laws of the country in which we operate.

10.2.2 Performance of our operations: The service is necessary for the performance of our operations: mail delivery, hosting services, protecting us from fraud, and payment of your account.

10.2.3 Changes in AIRDUKA SHOP’s business: If the assets that AIRDUKA SHOP use to operate its business are acquired by a third party, we may transfer personal data we then hold to that party. If AIRDUKA SHOP buys or sells subsidiaries or business units then in such transactions customer information is one of the transferred assets but would remain subject to the commitments made in our Privacy Policy.

11. ACCURACY OF DATA

AIRDUKA SHOP will ensure that the personal data it collects and processes is accurate, kept up to date, corrected or deleted without delay. All relevant records will be updated should we be notified of inaccuracies. Inaccurate or out-of-date records will be deleted or destroyed.

12. MINIMISATION OF COLLECTION

12.1 AIRDUKA SHOP will not process any personal data for a purpose for which it did not obtain consent. Should such a need arise, then consent must be obtained from the data subject.

12.2 AIRDUKA SHOP will only collect data that is adequate, relevant, and limited to what is necessary.

12.3 AIRDUKA SHOP will delete, destroy, or anonymize any personal data that is no longer needed for the specific purpose for which they were collected.

13. NO SPAM OR SPOOF EMAILS

We do not tolerate spam. To report Site or mobile application-related spam or spoof emails, please forward the email to AIRDUKA SHOP Support. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.

14. ADVERTISING

14.1 Ads appearing on our site or mobile application may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This informationallows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

14.2 This privacy policy does not cover the use of cookies by any advertisers.

15. GOOGLE ADSENSE

15.1 Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site or mobile application and other site or mobile applications on the Internet. DART uses “non-personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc.

15.2 You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

16. CHILDREN'S INFORMATION

16.1 AIRDUKA SHOP does not knowingly collect any Personal Identifiable Information from children or minors unless consent from a parent or guardian is sought and the processing is in a manner that protects and advances the rights and best interests of the child.

16.2 AIRDUKA SHOP will institute adequate mechanisms to verify the age and obtain consent before processing the data.

16.3 If you think that your child provided this personal information on our website or mobile application, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. We encourage parents and guardians to observe, participate in, and/or monitor and guide their children's online activity.

17. TRANSFERRING PERSONAL DATA OUT OF KENYA

AIRDUKA SHOP will transfer personal data out of Kenya only when:

  • a) They have proof of appropriate measures for security and protection of the personal data, and the proof provided to the Data Protection Commissioner in accordance with Kenya’s Data Protection Act, 2019, such measures include that data is transferred to jurisdictions with commensurate data protection laws.
  • b) The transfer is necessary for the performance of a contract and implementation of pre-contractual measures such as: i.For the conclusion or performance of a contract to which the user is part of.ii.For matters of public interest.iii.For legal claims.iv.To protect the vital interests of the users.v.For compelling legitimate interests pursued by AIRDUKA SHOP which are not overridden by the interests, rights and freedoms of the users.
18. FEEDBACK

Any feedback You provide to this Website or mobile application shall be deemed to be non- confidential. AIRDUKA SHOP shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that:

  • a) Your feedback does not contain confidential or proprietary information about You or third parties;
  • b) AIRDUKA SHOP is not under any obligation of confidentiality, express or implied, with respect to the feedback
  • c) AIRDUKA SHOP may have something similar to the Feedback already under consideration or in development; and
  • d) You are not entitled to any compensation or reimbursement of any kind from AIRDUKA SHOP for the feedback under any circumstances.
19. CHANGES TO THIS PRIVACY POLICY

19.1 AIRDUKA SHOP has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

19.2 You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

20. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@airduka.com
  • By phone number: (+254)111 108-000
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