PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Sellers will additionally be required to give their KRA PIN and business details. General users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, geographic location, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
WEB BROWSER COOKIES
HOW WE USE COLLECTED INFORMATION
AIRDUKA may collect and use Users personal information for the following purposes:
To improve customer service: The information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site: We may use the feedback you provide to improve our products and services.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
To process and deliver your orders
Respond to your queries
Register and Manage your account at AIRDUKA
Enabling you to participate in promotions, competitions and surveys
Recommending/advertising products or services that may be of interest to you.
Complying with our legal obligations, including verifying your identity where necessary.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We will not disclose your personally identifiable information to third parties without your consent except:
Disclosure for legal reasons: We reserve the right to communicate your personal information to third parties make a legally-compliant request for its disclosure when backed by Legal requisitions according to the laws of the country in which we operate.
Performance of our operations: The service is necessary for the performance of our operations: mail delivery, hosting services, protecting us from fraud, and payment of your account.
NO SPAM OR SPOOF EMAILS
We do not tolerate spam. To report Site related spam or spoof emails, please forward the email to AIRDUKA Support. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.
Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.
Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non-personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc.
USER DISCRETION AND OPT OUT
You agree and acknowledge that you are providing your Information out of your free will. You have an option not to provide or permit AIRDUKA to collect your Personal Information or later on withdraw your consent with respect to such Personal Information so provided herein by sending an email through our provided contacts. In such a case, you should neither visit any Website nor use any services provided by AIRDUKA. Further, AIRDUKA may deny you access to using certain services offered on the Website.
You hereby consent to our company using third parties to re-market services by allowing us to provide advertisements of our products or services.
Another part of our priority is adding protection for children while using the internet. AIRDUKA does not knowingly collect any Personal Identifiable Information from children or minors under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Any feedback You provide to this Website shall be deemed to be non-confidential. AIRDUKA shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that:
Your feedback does not contain confidential or proprietary information of You or of third parties;
AIRDUKA is not under any obligation of confidentiality, express or implied, with respect to the feedback
AIRDUKA may have something similar to the Feedback already under consideration or in development; and
You are not entitled to any compensation or reimbursement of any kind from AIRDUKA for the feedback under any circumstances.