Frequently Asked Questions Image

Frequently Asked Questions

1. What is AirDuka ?

airduka.com is an online retail space, a virtual mall that gives you a website for just 199/- and includes your portfolio in one place as an online brochure. It takes no commissions from you as a seller, so if you pay as little as 199/- and even make 1M, we won’t take a penny extra from you. Furthermore, we improve your cash flow by enabling you to get your money there and then from the buyer without acting as an intermediary that holds your cash and releases it after stipulated periods. We also give you an easy URL that contains your business name that you can share with your customers and others at large.

2. What is a Duka Plan?

A Duka Plan is a monthly subscription that gives sellers more benefits including direct sales and enquiries leads from customers, a higher listing on Airduka and lots more. Subscribe to A Duka Plan Here

3. What is A Leading Supplier Certificate?

A Leading Supplier Certificate is attained for Sellers who are subscribed to the Annual or Biannual Diamond Duka Plan. The Leading Supplier Certificate assures customers to buy from the seller as they are leading suppliers of the product/service.

4. How do I get my company Verified on Airduka?

A seller can get a Verified Supplier mark when they upload their KRA Pin Certificate or ID Copy to their profile. These documents WILL NOT be visible to the public, they will only be used to prove that a seller is verified by Airduka and can therefore be trusted by buyers.

5. How does airduka guarantee the security of my information?

A seller can get a Verified Supplier mark when they upload their KRA Pin Certificate or ID Copy to their profile. These documents WILL NOT be visible to the public, they will only be used to prove that a seller is verified by Airduka and can therefore be trusted by buyers.

6. How do I know that the sellers listed on Airduka are legitimate?

Each seller listed on Airduka has gone through a rigorous check where various documents have been provided to Airduka and their physical locations investigated and approved by Airduka team

7. What should I do if I am unable to find a product/service?

  • If you are not able to find your required product/service, you can search for it using the “Request For Quotation” icon
  • Enter the product/service name that you are looking for
  • Enter a brief description of what you are looking for
  • Attach a sample image of the item
  • Add your email address, your name and phone number and we will find the suppliers for you

8. How do I register as a seller on airduka.com?

Simply create a FREE seller account with the following easy steps:

  • Click on Sell On Airduka at the top right corner of the page, Select the Duka Plan you want to subscribe to.
  • Select the Basic Duka Plan which is FREE and click “Subscribe”.
  • Enter your Email address and Phone number and check the terms and conditions box.
  • Enter the Company Details or if a service provider, enter the Service Details. Ensure you enter all the fields marked with an asterisks*.
  • Ensure to select whether you are registering as a company or individual
  • Enter the One Time Passwords (OTP) sent to both your email address and phone number and click Register
  • On the pop-up message welcoming you to Airduka, Click the button to add your products
  • You are now viewing your page as a seller. On the left, click on Products
  • On the Products Management page, click on Add Product on the top right of the page
  • Add your first product details (Product/service name, price, etc)
  • When adding your Product Image, ensure it is less than 500kb in size
  • Ensure you type in the name of the category your business is under, e. g if you offer cleaning services, type in cleaning services
  • Type in words that describe your products/service; e.g if you sell cakes, type in cake, birthday cake, wedding cake, cupcake, graduation cake etc (Tip: The better your keywords describe your product/service the better)
  • When done, click Add and continue to add a total of 5 products in the basic plan

9. Can I register more than one business on Airduka?

Absolutely YES! You just need a separate phone number and email address for each business that you register

10. How do I contact a representative at Airduka?

Simply call: +254111108000, talk to us via the chat widget on our website or send us an email via [email protected]

11. How do I search for a product or service on airduka.com?

  • Visit www.airduka.com and search for the product/company name using search box the buyer chooses
  • Select from a wide range of results complete with prices and contact details to reach the sellers

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